Our Blog

Tips to handle Tricky Customers

You Are Here :
Our Blog

Tips to handle Tricky Customers

As a SEO consultant, you may need to handle a wide variety of customers and while a majority of them might be easy to handle, there will certainly be a few tricky ones that demand special attention and care. You need to keep a cool head and try to prevent problems from escalating or cropping up in the first place.

However, this is easier said than done and here are a few tips to handle tricky customers in case they begin to act difficult.

The first tip that can actually help prevent pain as well as solve problems related to tricky customers is to communicate effectively with all your customers. Rather than keeping your communication channels limited to professional talk, you should ensure that you call them regularly even if it is merely to wish them happy holidays or inquire about their weekend.

In fact, you can also take regular customers out of your office to drink coffee or for a small treat so as to talk in relaxed surroundings and away from the formal office ambience. In addition, you also need to communicate to your customers that you genuinely care about their business and would like them to succeed by putting in your best efforts. Once your customers realize that you are making genuine efforts, they will be less inclined to snap at you in case of an error and will instead try to patiently sit down with you to solve the issue.

You should also make sure that you maintain a record of all conversations, emails, or any other forms of communication with your customers. This may seem a daunting task, but will surely help you out in case of any disagreement with a tricky customer.

Rather than being on different pages on what to expect out of your SEO efforts, both you and your customer should sit down to formulate a written plan. This will prevent miscommunication and disappointment at a later stage, and please your customer in case you exceed the decided targets.

Of course, weekly, fortnightly, or monthly reports should be provided to your customers as per the decided format to ensure that they are kept informed about your efforts. In case you have done far better than expected, you need to bring those results to the attention of your customer to make him or her realize that he is getting a much bigger bang for the money. A sanctioned plan at the start of each month along with a matching report at the end of the month will indicate to both you and your customer if the planned strategy is on track or whether it needs further fine-tuning.

You also need to avoid jumping the seniority ladder in case you are facing difficulties with a customer. You will only end up aggravating the matter and the person who has been assigned to deal with you. Instead, ensure that you communicate all problems in writing to keep a record and try to sort out the problem with persistence and tact.

In case of any problem, you also need to make sure that you contact your customer before your disgruntled customer calls you. This may seem frightening since you will have to bear the outburst of an angry customer, but your customer will certainly appreciate your honesty and could calm down enough to sit with you to work out a solution.

While it may seem easier to deliver any bad news by email, it would still be wise to call them up or break the bad news in a face-to-face meeting. Your customer may react in a restrained manner when you communicate bad news at a personal level rather than a letter or an email. However, you also need to ensure that you already possess all answers to potential questions thrown at you by the tricky and angry customer.

You need to admit errors made on your part rather than merely offering excuses or making empty promises about future results. You should actually indicate that you are not at all happy with the results and provide a plan how you intend to tackle the problem in the future.

You should also realize that arguing with a tricky and heated customer would be fruitless. Even if you do win the argument, you will only end up aggravating the customer who will then proceed to terminate your services with a vengeance. You need to use tact and know when to give way to a venting customer so as to accede a little in order to allow the customer to calm down. You can then put your point across in a manner that still convinces the tricky customer that he or she has won the argument at some level.

However, there may be times when anything you say or do may not convince an unhappy customer. In such rare cases, it would be better to bid goodbye and part ways on amicable terms. The customer might just return back to you at a later date or may at least avoid badmouthing you before other prospective customers.

The above tips should help you handle tricky customers that form part of any business. You should bear them in mind, especially in times of crisis.

Why Choose Anuva?

Anuva is a leading Digital Marketing Company providing results-driven Internet Marketing Services including Local SEO Services, Online Reputation Management Services, WordPress SEO, Ecommerce SEO, Professional SEO Services, SEO Consulting Services, SEO Audit Services, etc. to clients worldwide. Looking for Google Ads Services OR Facebook Ads Agency? We are a highly experienced PPC Management Company specialized in eCommerce PPC Management. Please check our Client Testimonials and SEO Rankings for you to see the outstanding results we have achieved. Contact us to generate a Huge ROI on your invested dollars from our strongest Online Marketing Services.

We Are Qualified
SEO Ranking
marketing automation softwares alberta 6
marketing automation webcasting alberta 1
digital marketing automation platform alberta 3
marketing automation webcasts alberta 3
online agency marketing automation platform 8
google.com Ranking As Of 28-Feb-2023
official ares download 3
p2p file sharing platform ares 1
ares p2p file sharing program 2
ares p2p network 2
revolutionary p2p file sharing system 5
google.com Ranking As Of 28-Feb-2023
biyani digital languages lab 1
biyani digital language laboratory 1
biyani digital language labs 1
biyani digital language lab 1
biyani sugar factory software 7
google.co.in Ranking As Of 28-Feb-2023
csr data 1
csr ratings comparision 1
search sustainability rating 1
search sustainability ratings 1
social responsibility and sustainability ratings 1
google.com Ranking As Of 28-Feb-2023
emenu international 1
international e-menu 1
international interactive emenu 1
emenu solutions 4
interactive emenu 1
google.com Ranking As Of 28-Feb-2023
download topor pcb 1
topor competitive advantages 1
pcb design time reduction 1
topological router for printed circuit boards 1
topological router for pcb 3
google.com Ranking As Of 28-Feb-2023
firewall mail server 1
reporting mta 1
zimbra greenview data 1
ldap base dn 3
spamstopshere 3
google.com Ranking As Of 28-Feb-2023
real-time breach detection somerset 1
somerset real-time breach detection 5
real-time breach detection in somerset 10
real-time breach detection somerset nj 7
real-time breach detection in somerset nj 7
google.com Ranking As Of 28-Feb-2023
buy install monitor software 1
buy install monitor softwares 1
buy program installation monitor 1
buy program installation monitor tool 2
software installation monitor tool 3
google.com Ranking As Of 28-Feb-2023
oracle predictive dialer call center solution 1
oracle preview dialing software 1
predictive dialer software oracle 1
oracle call center software service 6
oracle call center software services 6
google.com Ranking As Of 28-Feb-2023
railcar repair management 8
railcar repair management softwares 5
railcar repair management software 3
railcar service software 9
railcar software 10
google.com Ranking As Of 28-Feb-2023
crystal ssrs reports scheduling tool 1
schedule crystal ssrs report 1
schedule crystal ssrs reports 1
ssrs crystal reports scheduler tool 1
ssrs report scheduler software 1
google.com Ranking As Of 28-Feb-2023
You have all done a wonderful job making both of my websites look more modern and professional. I would also like to say how excellent your customer support has been. Any and all concerns I had were addresses immediately with no questions asked....
- Beau Mason
We are more than satisfied with Anuva's Search Engine Optimization services. They have developed and upgraded our website and promoted the business very efficiently. Kudos! Keep it up! We have emerged as a reputed large scale organization and...
- Richard, Seattle
Why Us?
  • 70% + Cost Savings
  • IP Protection & Confidentiality
  • Expert Team with Global Delivery Experience
  • Business and Domain Expertise
  • Maintain your Competetive Edge

Call Me Back

    Success! Thanks for Your Request.
    Error! Please Try Again.